4 Things You Should Know About The Hot Tub and Swim Spa Blowout Expo
Many customers and potential customers have asked me about the Hot Tub and Swim Spa Blowout Expo that travels through town every 6 months or so. It is sometimes hard to find information on this group and on their product, so I hope this helps.
1 There are not multiple manufactures (like they advertise)
These events are put on by Master Spas, who shows multiple models. If you would like to research it on your own, search “Master Spa Home Show” or “Master Spa Roadshow” in a search engine for more information. They are vague when advertising what spas they are showing, which is strategic. They do not want potential customers to do their research before showing up to the show. Remember, there are not multiple companies fighting for your business, there is only one.
2 High pressure sales people
Having a “high pressure” salesperson is not necessarily a bad thing, if you are prepared for it. Most of the salespeople are informed and know a lot about their product. They usually receive a 5% to 8% commission on all sales, so that is their main objective. They will receive additional bonuses for upgrades and getting the hot tub paid in full. If you show signs of not buying, they usually will become “disinterested” or “rude”. Their object is to sell, not inform.
3 Do they have a local dealer?
Ask this question, then look it up instantly. A few of these roadshow are done in conjunction with a local dealer, but most are not. One of the most common complaints is that the customer is misinformed about a local dealer to do service after the sale. If they do have a local dealer, note the price, and visit that local location.
4 Not a good place to do research
Do not go to one of these events to start your hot tub research. The sales people are there to sell, not inform. This experience might turn you off to owning a hot tub if you are not ready to purchase. If you have done your due diligence, and know exactly what hot tub you want (what Master Spa you want) then this might be your best chance to get the best price. Before you go, have the model of hot tub, and the best price you have found with you. Make sure that you are getting a “new” hot tub and not a refurbished or floor model.